
Customer Service from Nigerian ISPs generally poor
The disconnect between claims and promises on one hand by Nigerian ISPs and the reality as regards quality of service and customer service is clear and worrisome.
Loading insights...
Explore articles about technology layouts, developer walkthroughs, digital security topics, and backup energy configurations.

The disconnect between claims and promises on one hand by Nigerian ISPs and the reality as regards quality of service and customer service is clear and worrisome.

Websites operate in an environment that is way too different from what we are used to in the regular print media and many are yet to understand this difference. On the web the customer is in the driving seat, he wants information and wants the information fast because he does not have all the time in the world and he is spending money to visit your website. Waste his time or try to cajole him or...

Quite a number of Nigerians have used inverter backup systems with varying degree of satisfaction with some of the projects failing completely.

It is a shame that we have the high level of ATM card fraud in Nigeria when most (if not all) of the fraudulent activities could be checkmated or prevented.

As a matter of fact it is common to hear from a prospective client that Mr A said he will do this project for N10.00 so why are you asking for N100.00. Considering the fact that a fully functional website is not another piece of furniture it is important to state that it is supposed to showcase, inform and sell products 24 hours a day, 7 days a week without any room for downtime as people...

Over the last 2 years I have seen solar powered projects take off from traffic lights to street lights with varying degree of performance and reliability.

Every single electronic or electrical appliance is manufactured and expected to perform based on certain assumptions.

However, it is possible to develop some principles and and stick to those principles. I must state here that what works for Mr A may not work for Mrs B so there is certainly no “one size fits all” solution here. Feel free to trash the advice below and if you like them implement at your own risk. Put differently, I am not offering any warranty on them. Closing deals is not really easy but from...

The issue of price remains a major one even though the reason for price differences is not usually easy to explain especially when the prospective client would tell you that he/she paid N30,000.00 to the designer that worked on the project before or that we have received proposals from other people and none of the prices quoted is anything close to what you are asking for. One thing that has worked like magic for me is...