Expert technician that cannot correctly identify or diagnose a fault, is that one a technician?

Some so called experts are nothing but incompetent clowns earning salaries they shouldn't be earning.

My Tecno Phantom A3 suddenly stopped working sometime last month. It wouldn't come up.

I took it to MTN outlet where I bought it some 3 or 4 years ago and they directed me to the major Tecno support centre (Calrcare) on Allen Avenue.

I got there and the technician that looked at it said they do not have the spare parts so won't even touch it.

I saw another lady that was acting like their supervisor and asked her how a technician could just dismiss an issue like that without taking a good look at the phone and she directed me to another so called expert technician who collected the phone, connected it to a charger and announced to me that the problem was from the side button and that they don't have spare parts to change it.

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I left the place with the phone and bought a smaller but fine Tecno phone.

2 weeks later while looking at the phone Tecno guys couldn't fix I just picked it up and attempted to put it on and it came on.

I switched it off and on again and it responded positively.

I quickly moved the 2 SIM cards plus the memory card from the new phone to the old phone and have been using the same old but reliable they passed a wicked death sentence on.

Expert technician that cannot correctly identify or diagnose a fault, is that one a technician?